Stephanie joined Texas Legal in October 2011 as a Member Services Specialist. In this position, Stephanie was responsible for assisting members and attorneys with their questions about plan coverage’s, resolving complaints and adjudicating claims from attorneys.
After three years of providing excellent customer service, displaying her extensive knowledge of legal benefits and her strong work ethic, Stephanie was promoted to Operations Supervisor in 2014. Stephanie now leads her team of member services specialists that aim to provide excellent customer service to members and attorneys of Texas Legal. Additionally, Stephanie handles all escalated issues, regularly reports to management on utilization and continues to train her team on the ever-changing legal field. She is currently pursuing a degree in Business Administration.