Stephanie joined Texas Legal in October 2011 as a Member Services Specialist. In this position, Stephanie was responsible for assisting members and attorneys with their questions about plan coverage’s, resolving complaints, and adjudicating claims from attorneys. After three years of providing excellent customer service, displaying her extensive knowledge of legal benefits, and her strong work ethic, Stephanie was promoted to Operations Supervisor in 2014. In this role, she was responsible for managing the member services team, handling all escalated issues, and team training.
Stephanie now holds the title of Business Analyst. Texas Legal relies on Stephanie to monitor industry changes, make innovative business recommendations, and maintain Texas Legal’s high standards.
Stephanie is pursuing a degree in Business Administration.